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At Shrinarsingh Yantraraj, we are committed to ensuring customer satisfaction through fairness, transparency and timely addressal of issues. If you have any concerns or complaints related to our products, services, ordering process or website usage, you may reach us through the contact details below.
Customers can report issues related to product quality, delivery, payment disputes, service dissatisfaction or any communication from our side using the details below.
Email: hello@shrinarsinghyantraraj.com
Phone: +91 7351055556
Working Hours: Monday – Saturday | 10:00 AM to 7:00 PM
Address: 116, CHIPI GALI, NEAR SEVA KUNJ, Loi Bazar, Vrindavan, Mathura, Uttar Pradesh, 281121 Vrindaban SO UP
Our team aims to resolve grievances as quickly as possible. Response and closure time may vary depending on the nature and severity of the case.
| Type of Query | Initial Response | Expected Resolution |
|---|---|---|
| General Queries | Within 24–48 working hours | 3–7 working days |
| Order/Payment Issues | Within 24–48 working hours | 7–10 working days |
| Escalated Complaints | Within 72 working hours | Case-based resolution |
If the issue is not resolved satisfactorily at the first level, you may escalate it by sending an email with the subject line “GRIEVANCE – Escalation”. Escalated complaints will be reviewed by a senior representative for priority resolution.
We encourage customers to attach relevant documents/screenshots for faster verification.